Terms & Conditions for 299bd Players

Introduction

These Terms & Conditions (hereinafter "Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 299bd ("Company", "we", "us", "our"), governing your access to and use of the 299bd website located at 299bd.im, including all sub-pages, services, casino products, sportsbook markets, promotional offers, and any related mobile or desktop applications (collectively, the "Platform").

By creating a 299bd account, accessing the Platform, placing a bet, participating in a promotion, or making a deposit, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated into these Terms by reference.

These Terms are written in English and the English version shall prevail in the event of any discrepancy or dispute regarding interpretation. The effective date of the current version of these Terms is January 2026.

Eligibility & Registration

Age Requirement

The 299bd Platform is strictly available to individuals who are 21 years of age or older. By registering an account, you warrant and represent that you meet this minimum age requirement. 299bd reserves the right to request official identification documents to verify your age at any stage, and to suspend or permanently close any account where verification cannot be completed satisfactorily.

Jurisdictional Eligibility

It is your sole responsibility to determine whether accessing and using the Platform is lawful in your jurisdiction. 299bd operates as an internationally licensed offshore gambling platform. Online gambling regulations in Bangladesh are legally ambiguous, and 299bd makes no representation that use of the Platform is lawful in Bangladesh or any other specific territory. By using the Platform, you accept full responsibility for ensuring your own compliance with applicable local laws.

Registration Requirements

During registration, you must provide accurate, current, and complete information, including but not limited to:

• Your full legal name as it appears on government-issued identification
• A valid email address to which you have sole access
• Your date of birth
• Your country and city of residence
• A valid mobile number

You agree to keep all registration information current and to notify 299bd promptly of any changes. 299bd may reject a registration application at its absolute discretion without being required to provide a reason.

Account Management

Account Security

You are solely responsible for maintaining the confidentiality of your 299bd username and password. You must not share your credentials with any third party. All activity conducted through your account — whether authorised by you or not — is your responsibility. 299bd will never request your password by email, telephone, or live chat. If you suspect unauthorised access to your account, you must contact support immediately at [email protected].

Identity Verification (KYC)

299bd operates a Know Your Customer (KYC) verification process in accordance with responsible gambling and anti-money laundering obligations. You may be required to submit one or more of the following documents at any time:

• Proof of Identity: National ID card, passport, or driving licence
• Proof of Address: Utility bill, bank statement, or official correspondence dated within 90 days
• Proof of Payment Method: Screenshot or confirmation of the bKash, Nagad, Rocket, or bank account used for deposits
• Source of Funds: Where large deposits or withdrawals are involved, documentation confirming the legitimate origin of funds

Withdrawal requests will not be processed until KYC verification is complete. 299bd reserves the right to freeze account funds pending verification and to close accounts where verification cannot be satisfactorily completed within a reasonable timeframe.

Account Closure

You may request account closure at any time by contacting the 299bd support team. Upon closure, any remaining balance (net of applicable bonus amounts that have not met wagering requirements) will be returned to your verified payment method, subject to standard processing times. 299bd may close your account immediately and without prior notice if you are found to be in breach of these Terms.

Deposits & Withdrawals

Accepted Payment Methods

299bd accepts deposits and processes withdrawals via the following payment methods available to Bangladesh-based players:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other major Bangladesh commercial banks
• International Cards: Visa, Mastercard (subject to issuer approval)

Deposit Limits

The minimum deposit amount on 299bd is ৳500. Maximum single deposit limits vary by payment method and are displayed at the point of transaction. You may set personal deposit limits from within your account settings as part of our responsible gaming tools, and such limits — once reduced — cannot be increased for a minimum cooling-off period of 24 hours.

Withdrawal Processing

Withdrawal requests are processed within an average of 15 minutes for verified mobile wallet accounts (bKash, Nagad, Rocket, Upay). Bank transfers may take 1–3 business days depending on the receiving institution. The minimum withdrawal amount is ৳500. 299bd does not charge withdrawal fees on standard transactions, though your payment provider may apply their own charges.

Currency

All transactions on 299bd are denominated in Bangladeshi Taka (BDT / ৳). Where a payment is received in a different currency, conversion will be applied at the prevailing interbank rate plus a processing margin. The converted BDT amount credited to your account is final.

Bonuses & Promotions

299bd offers a range of promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback promotions, and VIP programme rewards. All bonuses are subject to the following general conditions unless the specific promotion page states otherwise:

• Bonuses are credited to your account as bonus balance and are separate from your real-money balance until wagering requirements are met
• Standard wagering requirements range from 20x to 40x the bonus amount, unless the specific offer specifies a different multiplier
• Wagering must be completed within the timeframe specified on the promotion page. Bonus funds not wagered within this period expire automatically
• Only one welcome bonus may be claimed per player, per household, and per payment method
• Free spins winnings are credited as bonus funds and are subject to the wagering requirements stated on the relevant promotion page
• 299bd reserves the right to withdraw, amend, or cancel any promotional offer at any time and without prior notice
• Where 299bd determines that a player has abused a promotion — including through multiple accounts, irregular betting patterns, or any form of bonus exploitation — it reserves the right to void bonuses, forfeit winnings, and close the account

Betting Rules

The following rules apply to all sports betting and other wagering activities conducted through the 299bd sportsbook:

• Bets are only valid once confirmed by the 299bd system and a confirmation reference has been issued. No bet is valid until this confirmation is provided
• Odds are subject to change at any time before a bet is confirmed. The odds displayed at the point of confirmation are the odds that apply to your wager
• In-play (live) betting markets may be suspended or settled at any time in accordance with the progress of the event. 299bd accepts no responsibility for system latency that may affect the timing of in-play bet placement
• If an event is postponed, cancelled, or abandoned, bets will be settled in accordance with the published settlement rules for the relevant sport and market
• Cricket betting — including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches — follows the 299bd Cricket Betting Rules, which are available separately on the sportsbook rules page
• 299bd reserves the right to limit bet sizes, restrict markets, or decline bets from any player at its absolute discretion
• In the event of a palpable error in odds — including manifest pricing mistakes — 299bd reserves the right to void affected bets and refund stakes

Casino Game Rules

All casino games available on 299bd — including slots, live dealer games, table games, crash games, and instant-win titles — are governed by the following general rules, in addition to any game-specific rules displayed within each game's interface:

• All games use certified Random Number Generator (RNG) technology or, in the case of live dealer games, real cards, roulette wheels, or other physical implements managed by trained dealers
• Return-to-player (RTP) percentages for each game are either displayed within the game interface or available from the relevant game provider's documentation
• In the event of a game malfunction, disconnection, or technical error, any round that was not completed will be treated as void and any stake involved will be refunded to the player's account
• Players may not use automated software, bots, or scripts to play casino games. Any account found to be using such tools will be closed immediately
• Progressive jackpot amounts displayed are indicative and may differ slightly from the amount paid at the moment of a win, subject to network synchronisation

Game content is provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, Red Tiger, Hacksaw Gaming, and Relax Gaming. 299bd acts as a distributor of this content and does not modify game mechanics, RTP settings, or RNG seeds.

Prohibited Conduct

The following activities are strictly prohibited on the 299bd Platform and constitute grounds for immediate account closure and forfeiture of funds:

• Registering more than one account, or registering on behalf of another person
• Providing false, inaccurate, or misleading information during registration or verification
• Using the Platform if you are under 21 years of age
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by law and where 299bd has formally blocked access
• Using a VPN, proxy, or other anonymising service to circumvent geographic restrictions
• Engaging in any form of bonus abuse, including but not limited to: creating multiple accounts to claim multiple welcome bonuses, exploiting deposit-match promotions through systematic low-risk wagering patterns, or coordinating with other players to abuse referral programmes
• Using third-party software, bots, or automated tools to interact with games or the sportsbook
• Colluding with other players in poker, live dealer games, or other competitive formats
• Attempting to reverse, charge back, or dispute any legitimate transaction made on 299bd
• Using the Platform to launder money or conduct any activity that violates applicable anti-money laundering laws
• Threatening, abusing, or harassing 299bd support staff or other players

Intellectual Property

All content on the 299bd Platform — including but not limited to the website design, logo, graphics, text, software, game interfaces, promotional materials, and the 299bd brand identity — is the property of 299bd or its licensed partners and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any part of the Platform or its content without prior written authorisation from 299bd.

Game content, including graphics, sound, and mechanics, remains the intellectual property of the respective game studio (e.g., Pragmatic Play, Evolution Gaming) and is used by 299bd under licence. No rights in this content are transferred to you by virtue of playing these games on the Platform.

Privacy & Data

299bd collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at 299bd.im/privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected during registration and the course of your use of the Platform — including your name, contact details, payment information, and betting history — is used for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the delivery of personalised promotional communications where you have opted in to receive them.

299bd does not sell personal data to third parties. Data may be shared with payment processors, identity verification services, and fraud prevention partners solely for the purposes of delivering Platform services. All data transfers are conducted under appropriate contractual safeguards.

Limitation of Liability

To the fullest extent permitted by applicable law, 299bd excludes all warranties, representations, and conditions — whether express, implied, or statutory — relating to the Platform and its content, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

299bd shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Any loss of funds resulting from gambling activity on the Platform
• Any interruption, suspension, or unavailability of the Platform or any part of it
• Any loss of data, account access, or account balance resulting from technical failures, cyberattacks, or force majeure events
• Any indirect, incidental, special, consequential, or punitive damages, even if 299bd has been advised of the possibility of such damages
• Any actions or omissions of third-party payment providers, game studios, or other service partners

Nothing in these Terms limits 299bd's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Responsible Gaming

299bd is committed to promoting responsible gambling. The Platform is intended for adult entertainment purposes only. We actively discourage problem gambling and provide a range of tools to help players maintain control of their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings
• Session Time Alerts: Configure reminders that notify you when a specified playing duration has been reached
• Cooling-Off Periods: Temporarily suspend your account for a defined period ranging from 24 hours to 6 weeks
• Self-Exclusion: Permanently exclude yourself from 299bd. Once activated, self-exclusion cannot be reversed for a minimum period of six months
• Reality Check: Periodic on-screen summaries of your session activity, including net wins, net losses, and time spent playing

If you believe that gambling is negatively affecting your life or the lives of those around you, please visit our Responsible Gaming page for self-assessment tools and information on seeking professional support. Our English-language support team is available 24 hours a day to activate any protective measure on your account immediately.

Amendments to These Terms

299bd reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 299bd will provide reasonable notice by posting a prominent notice on the Platform homepage and/or sending an email notification to the address registered on your account. The updated Terms will display the effective date of revision at the top of this page.

Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the Platform and request account closure before the effective date.

Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the jurisdiction under which 299bd holds its operating licence.

In the event of a dispute between you and 299bd, you are encouraged to contact the 299bd support team in the first instance to seek an informal resolution. 299bd aims to acknowledge all formal complaints within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within five business days.

If a complaint cannot be resolved informally, it may be referred to the relevant dispute resolution body specified by 299bd's licensing authority. The decision of any such body is binding on both parties.

Contact Us

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need to report a potential breach, please contact the 299bd support team through any of the following channels:

• Live Chat: Available 24/7 via the live chat widget on the 299bd Platform
• Email: [email protected] — responses within 48 hours (Bangladesh Standard Time)

When contacting support regarding a Terms-related matter, please include your registered username and a clear description of your query or complaint. This will allow the team to locate your account and respond accurately and efficiently.