Player Wellbeing First

Responsible Gaming at 299bd — Your Safety, Our Priority

At 299bd, gambling is entertainment — not a solution to financial difficulty or personal stress. We are deeply committed to fostering a safe, controlled, and transparent gaming environment for every player across Bangladesh. Our responsible gaming programme gives you the tools, information, and support needed to stay in control at all times.

21+ Age Requirement

24/7 Support Available

৳0 Cost to Self-Exclude

Free All Safety Tools

Our Commitment

We Take Responsible Gaming Seriously

299bd is more than a casino platform — we are a community built on trust, fairness, and player wellbeing. We believe that gambling should be a fun, controlled activity enjoyed within personal boundaries. Our responsible gaming framework is designed to give every player — whether in Dhaka, Chittagong, Sylhet, or Khulna — the tools and awareness to keep their experience positive.

We actively monitor player behaviour for signs of problem gambling, provide self-assessment tools, and empower our players to set meaningful limits on their activity. If gambling ever stops being enjoyable, we want to be the first resource you turn to for help — not the last.

Strict Age Verification

Every 299bd account must pass a mandatory KYC age check. Players under 21 years of age are strictly prohibited from registering or playing on the platform.

Player-Controlled Limits

Set deposit limits, loss limits, wager limits, and session time restrictions directly from your 299bd account settings — no waiting period required to reduce a limit.

Trained Support Team

Our 24/7 English-speaking support team in Bangladesh is trained in responsible gaming protocols and can connect players with professional help resources when needed.

Behavioural Monitoring

299bd uses automated systems to flag unusual patterns — such as rapidly increasing bet sizes, long sessions without breaks, or repeated failed deposit attempts — and proactively reach out to affected players.

Player Safety Tools

Practical Tools to Keep You In Control

Every responsible gaming tool at 299bd is free to use, immediately effective for protective measures, and accessible directly from your account dashboard. You do not need to contact support to activate any limit.

Tool 01

Deposit Limits

Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (৳). Once your limit is reached, no further deposits are accepted for that period. Limit reductions take effect immediately; increases require a 24-hour cooling-off period to protect you from impulsive decisions. You can set a daily limit as low as ৳500 to keep your spending firmly in check.

Tool 02

Loss Limits

A loss limit caps the total amount you are permitted to lose within a defined period. This is different from a deposit limit — it tracks net losses rather than total funds deposited, giving you a more accurate picture of your actual financial exposure. Loss limits can be set on a daily, weekly, or monthly basis and are enforced automatically by the platform.

Tool 03

Session Time Limits

Set a maximum session duration so that 299bd automatically logs you out after your chosen time period. You will receive a warning notification 10 minutes before your session limit is reached. After logout, a mandatory 30-minute cool-down period applies before you can start a new session, helping you maintain healthy breaks throughout the day.

Tool 04

Time-Out Feature

Need a short break from gambling? The 299bd time-out feature lets you temporarily suspend your account for a fixed period — choose from 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, your account is fully inaccessible and no marketing communications will be sent to you. Your account balance is safely preserved throughout the time-out period.

Tool 05

Self-Exclusion

Self-exclusion is our most powerful protective tool. If you feel that gambling is becoming a problem, you can permanently or temporarily exclude yourself from 299bd for a minimum of 6 months, up to a maximum of 5 years. Self-exclusion takes effect within 24 hours of your request and cannot be reversed during the chosen period — not even at your own request.

Tool 06

Reality Check Alerts

Enable reality check notifications to receive regular reminders of how long you have been playing and how much you have wagered in the current session. Alerts can be set at 15-minute, 30-minute, or 60-minute intervals. Each alert shows a brief session summary and gives you the option to continue playing, take a break, or log out — the choice is always yours.

How to activate these tools: Log in to your 299bd account, navigate to Account Settings → Responsible Gaming, and select the tool you wish to configure. All tools are available free of charge and take effect immediately for protective limits. For self-exclusion requests, contact our support team at [email protected] to ensure the exclusion is applied across all channels.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Being aware of the warning signs — in yourself or someone close to you — is the first step toward getting help. If any of the following apply, we encourage you to use 299bd's safety tools or contact our support team immediately.

Chasing Losses Continuing to gamble in an attempt to win back money you have already lost, even when it means betting more than you originally intended.

Losing Track of Time Regularly spending far longer gambling than you planned, missing meals, sleep, or important commitments because of your play sessions.

Hiding Your Gambling Concealing the extent of your gambling activity from family members, friends, or colleagues — or feeling shame or guilt after a session.

Gambling Beyond Your Means Using funds set aside for rent, bills, food, or other essential expenses to fund gambling, or borrowing money to continue playing.

Emotional Dependence Gambling as a way to escape from stress, anxiety, depression, boredom, or personal problems rather than for entertainment or leisure.

Unable to Stop Repeatedly attempting to cut back or stop gambling entirely but finding yourself unable to follow through, despite a genuine desire to do so.

Escalating Bet Sizes Needing to place increasingly larger bets to experience the same level of excitement, a pattern comparable to tolerance in substance dependence.

Neglecting Responsibilities Missing work deadlines, neglecting family obligations, or withdrawing from social activities in order to spend more time gambling.

Irritability When Not Gambling Feeling restless, irritable, anxious, or unsettled when you are not able to gamble — these emotional symptoms can indicate a developing dependence.

If you recognise any of these signs: Please reach out to our responsible gaming support team immediately at [email protected]. You can also activate a time-out or self-exclusion directly from your account settings. You do not need to be in crisis to ask for help — early intervention is always more effective.

Self-Exclusion Guide

How to Self-Exclude from 299bd

Self-exclusion is a free, confidential, and immediately effective tool. Follow these steps to request a self-exclusion period on your 299bd account. There is no judgment, no fees, and no barriers — your wellbeing is what matters most.

Important: Once a self-exclusion is confirmed, it cannot be reversed before the chosen period ends — even at your own request. This is intentional, to protect you during a vulnerable period. All funds remaining in your account will be available for withdrawal before the exclusion takes effect.

Marketing during exclusion: All promotional emails, SMS, and push notifications are automatically paused for the full duration of your self-exclusion period. You will only receive essential account-related communications such as withdrawal confirmations.

Visit 299bd.im and sign in using your registered credentials. If you are struggling to access your account, contact our support team directly at [email protected] and they will process the self-exclusion on your behalf without requiring a login.

Navigate to Responsible Gaming Settings

From the main menu, go to Account Settings and select the "Responsible Gaming" tab. This section contains all your safety tools including deposit limits, time-outs, and the self-exclusion option.

Select Self-Exclusion and Choose Your Period

Click "Self-Exclude" and choose your preferred exclusion duration: 6 months, 1 year, 2 years, 3 years, 5 years, or Permanent. Permanent exclusion closes your account indefinitely with no option to return. We recommend considering the 6-month or 1-year option first unless you feel a permanent closure is right for you.

Withdraw Your Remaining Balance

Before the exclusion locks your account, you will have the opportunity to withdraw any remaining funds via bKash, Nagad, Rocket, Upay, or bank transfer. Withdrawal requests made during this step are processed as a priority and typically completed within 24 hours (Bangladesh Standard Time, UTC+6).

Confirm Your Request

Review the self-exclusion details and click "Confirm Self-Exclusion". You will receive an email confirmation to your registered address. The exclusion takes effect within 24 hours. If you do not receive a confirmation email within 2 hours, contact [email protected] to verify the request has been logged.

Seek Additional Support

Self-exclusion from 299bd is a strong first step. We also encourage you to consider speaking with a professional counsellor or a trusted family member about your experience. Our support team can provide referral information and resources to help you through this period.

Why It Matters

The Principles Behind 299bd's Approach

Our responsible gaming programme is not a checkbox — it reflects a genuine commitment to the long-term wellbeing of every player who chooses to trust 299bd with their entertainment.

Full Transparency

299bd publishes clear, honest information about odds, house edges, and the statistical nature of gambling outcomes. We never mislead players about their chances of winning or present gambling as a reliable source of income. Informed players make better decisions.

Under-21 Protection

Protecting young people from gambling harm is a non-negotiable priority at 299bd. Our multi-step age verification process cross-references National ID documents, bank account ownership, and payment method registration to ensure compliance with our strict 21+ policy across Bangladesh.

Fair Play Guarantee

All casino games on 299bd use certified random number generators (RNG) from reputable providers including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming. Game outcomes are statistically fair and independently verified — giving every player an equal chance on every spin or hand.

Non-Judgmental Support

Our responsible gaming support team is trained to listen without judgment and to respond with empathy. Whether you are experiencing early signs of concern or a more serious issue, you will be treated with dignity and respect. Confidentiality is guaranteed — your conversations with our team are private.

No Predatory Marketing

299bd does not send high-pressure promotional messages designed to encourage players who are showing signs of distress to continue gambling. Players who have self-excluded or set deposit limits will never receive marketing communications that attempt to override their protective choices.

Family & Community

We recognise that problem gambling affects not just the individual but also their family, colleagues, and community. 299bd provides guidance for concerned family members and friends on how to approach a loved one who may be struggling, and how to request third-party account restrictions on their behalf.

Get Help Now

You Are Not Alone — Support Is Available

If gambling has become a source of stress, financial hardship, or emotional difficulty, please reach out. Help is available 24 hours a day, 7 days a week — in English — at no cost to you.

299bd Live Support

Our responsible gaming team is available around the clock via live chat and email. We can immediately activate safety tools, process self-exclusion requests, or simply provide a non-judgmental conversation.

[email protected]

Crisis Helplines

Bangladesh has several mental health and crisis support organisations offering confidential telephone counselling. If gambling has reached crisis point, please do not hesitate to call a local helpline immediately — your mental health is more important than any bet.

Available 24/7 Nationwide

Talk to Someone You Trust

Sometimes the most powerful first step is an honest conversation with a trusted friend, family member, or colleague. Sharing your experience reduces shame and opens the door to practical support. You do not have to face this alone.

Family Support Matters

Professional Counselling

Qualified counsellors and psychologists in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh offer confidential gambling addiction therapy. Our support team can provide referral guidance to help you find the right professional for your situation.

Referrals via [email protected]

For Families and Friends: If someone you care about is showing signs of problem gambling, you can contact 299bd at [email protected] to request a third-party account intervention. We take these requests seriously and will investigate confidentially. You do not need to be the account holder to raise a concern — protecting our community is a shared responsibility.

Healthy Habits

Guidelines for Healthy Gambling

Gambling can be an enjoyable leisure activity when approached with the right mindset and clear personal boundaries. The following guidelines are recommended by 299bd for all players — whether you are a casual weekend player or someone who enjoys regular sessions on cricket, slots, or live casino games.

The Golden Rule: Never gamble with money you cannot afford to lose. Treat your gambling budget the same way you would budget for a cinema trip or a meal out — it is entertainment spending, not an investment.

Before Each Session: Decide in advance exactly how much time and money you are comfortable spending. Stick to these limits regardless of whether you are winning or losing. Chasing wins is just as risky as chasing losses.

After a Win: Consider withdrawing a portion of your winnings rather than reinvesting everything. Setting aside your original stake and playing only with profit is a simple strategy that many experienced players use to extend their enjoyment sustainably.

Set a Budget Before You Start

Decide your maximum spend before logging in and use 299bd's deposit limit tool to enforce it automatically. Never deposit beyond your pre-decided budget in a single session.

Take Regular Breaks

Step away from the screen every 45–60 minutes. Use 299bd's session time limit to automate this. Regular breaks help you stay clear-headed and make more considered decisions about your play.

Gamble for Fun, Not Profit

Approach every session as pure entertainment. The house always maintains a statistical edge over the long run — no strategy, system, or betting pattern changes this fundamental reality of casino gaming.

Never Gamble When Tired or Emotional

Fatigue, stress, grief, and intoxication all impair judgment. Avoid gambling sessions when you are not in a calm, clear-headed state. Log out and return when you feel refreshed and balanced.

Balance Gambling with Other Activities

Gambling should be one of many leisure activities in your life — not the dominant one. Make sure you maintain time for family, friends, exercise, and other hobbies alongside any gaming activity on 299bd.

Play Responsibly

Enjoy 299bd — Bangladesh's Trusted Platform

When gambling is kept in its proper place — as fun, affordable entertainment — it can be a genuinely enjoyable experience. Explore 299bd's full range of games and sports betting markets, always within the limits that are right for you.

256-bit SSL Fair Play Certified 21+ Only 24/7 English Support

Explore Casino Games Cricket Betting Browse Slots Read Our FAQ